Customer enquiries
Answer common questions from approved business information and collect anything that needs a human response.
AI systems that keep business moving.
Hengivo builds AI assistants, business automation and custom software for companies that want faster customer response and less repetitive work.
Customer message
Can I request a deep cleaning on Friday afternoon?
Hengivo assistant answers and records the request
Structured recordSaved for the business to review
What Hengivo builds
We work across four connected areas. Every project begins with a defined business process, a clear technical scope and an agreed delivery plan.
AI assistants
Customer-facing assistants that answer approved questions, collect information and move each enquiry into a structured process.
Business automation
Workflows that connect routine steps, reduce repeated data entry and keep operational information organised.
Custom software and applications
Web applications and internal tools designed around a specific business process rather than a generic template.
Technology consulting and integrations
Practical scoping for AI, software and integration projects before development begins.
AI Booking Agent
Turn customer conversations into organised booking requests.
The Hengivo booking agent answers from an approved business knowledge base, collects the details required for a booking request and saves them as a structured record. Questions it cannot answer are captured as leads for the team to follow up.
- Answers routine questions from the business knowledge base
- Collects the five details required for a booking request
- Saves the request before confirming that it was recorded
- Captures unsupported enquiries for human follow-up
- Keeps conversational context across the chat
Booking requestReceived
- Name
- Alex Morgan
- Service
- Deep cleaning
- Preferred date
- Friday, 21 August
From business problem to working system.
A project moves through four clear stages, with the scope agreed before development begins.
Understand
We document the current process, the people involved, the information required and the point where work slows down.
Define
We agree what the system will do, what it will not do, which tools are involved and how success will be assessed.
Build
We implement the agreed scope and test realistic scenarios before anything is released.
Launch
We prepare the system for use, document the handover and agree any post-launch improvement work separately.
Where automation can remove routine work
Customer-facing operations are the starting point: the conversations, requests and records that teams handle repeatedly.
Lead capture
Record the customer’s details and reason for contacting the business so the team can continue the conversation.
Booking requests
Collect the service, preferred date and preferred time as a structured request for the team to confirm.
Internal workflows
Connect repetitive steps where information is copied, checked or moved between approved business tools.
Have a process that takes too much manual work?
Tell us how it works today. Hengivo will help define a practical next step and the scope required to build it.